Frequently Asked Questions
The short answers to what people ask before and after ordering. The full detail is on How ordering works, and order help is on Contacts.
Ordering and prescriptions
Do I need a prescription to order?
No. Yasabai does not ask for a prescription or a medical questionnaire. We are an online store, not a dispensing pharmacy: we place your order with our pharmacy partners and arrange delivery on your behalf, and the choice of what to order is yours as an adult. If you would like a prescription, a telemedicine consultation can provide one, separately from ordering here.
Can I buy medicines over the counter online in Thailand?
Yes. Choose the medicine, strength and pack, add it to your cart and check out, much like buying over the counter, with delivery in Thailand or across Asia. No prescription is needed to order.
What is Yasabai?
Yasabai is an online medicine store for expats and residents in Thailand and across Asia. We run the catalogue and the ordering, and our pharmacy partners prepare your order and ship it from India.
How do I place an order?
Look up a brand or active ingredient with medicine search, or browse by condition or ingredient. Choose the strength and pack, add it to your cart, then check the delivery option and total before you pay.
Will I receive the brand or a generic?
A branded generic or a generic: Yasabai supplies branded generics and generics only, not originator brand packs. A familiar brand name identifies the medicine, and what is supplied has the same active ingredient at the same dose. The manufacturer, appearance and inactive ingredients can differ; each product's "What you will receive" note gives the details.
Delivery
Do you deliver to Thailand?
Yes. Orders are delivered in Thailand and across Asia, and wider delivery is available. Our pharmacy partners ship from India, and checkout confirms the delivery route and charge for your address.
How long does delivery take?
Standard Airmail takes up to 3 weeks and Express Tracked Courier up to 1 week. These are estimates, not arrival guarantees: customs, local holidays and courier delays can add time, so order before your current supply runs low.
How much does delivery cost?
Standard Airmail is US$15, and free on orders over US$200. Express Tracked Courier is US$30 with no free-delivery threshold. The free-delivery threshold applies to Standard Airmail only and is counted in US dollars, whatever currency you browse in.
Can I track my order?
Express Tracked Courier includes tracking where available; Standard Airmail is not tracked. Once you have ordered, follow its status in the customer portal.
Is the packaging discreet?
Yes. Discreet, neutral packaging is included at no extra charge. Required shipping and customs information may still appear on the parcel, and larger orders may arrive in separate parcels on different days.
What if my parcel does not arrive?
Delivery insurance is included. It covers tracked shipments that tracking shows were not delivered, and for returning customers it also covers untracked Standard Airmail. Contact support and a replacement is sent at no cost where possible; if a second delivery is not possible, the order is refunded in full after review.
Payment and prices
Which payment methods can I use?
Visa, MasterCard and American Express cards, Bitcoin (BTC) and Ethereum (ETH), subject to availability at checkout. Card payments go through external payment gateways.
Are there any discounts?
Paying with Bitcoin or Ethereum gives you an extra 10% off, and returning customers get 10% off later orders. Checkout shows the discounts that apply and the final total.
Which currency are prices in?
Prices are based in US dollars. Prices shown in other currencies are converted estimates, and the exchange rate can change the final amount, so check the currency and total at checkout.
Cancellations and returns
Can I cancel my order?
Yes, if you contact support within 24 hours of ordering and before the parcel ships. Once it has left the dispensing facility it can no longer be cancelled.
Can I return a medicine?
Medicines cannot be returned for a change of mind. If an order arrives damaged, defective or incorrect, tell support within 30 days, or 14 days for temperature-sensitive items, and a replacement is arranged where appropriate.
Using your medicine
Should I talk to a doctor or pharmacist before using a medicine?
It is sensible to, especially if you take other medicines, are pregnant or breastfeeding, or live with a long-term condition. Ask your doctor or pharmacist if you are unsure about switching to a generic, and do not change your treatment or strength just because another option costs less.
Can Yasabai give me medical advice?
No. Our pages are general information about medicines and do not replace your doctor or pharmacist. For questions about a dose, a side effect, an interaction or a diagnosis, speak to a doctor or pharmacist.
Help
How do I contact support?
For anything about an order, payment, delivery, a cancellation or a damaged parcel, use live chat or the customer portal. The email address on Contacts is for website, catalogue and other non-order enquiries.